Key Responsibilities
1. Boutique Operations & Compliance
• Oversee daily operational processes, ensuring strict adherence to SOPs for stock handling, billing, documentation, and reporting.
• Monitor the boutique’s adherence to brand, safety, and hygiene standards.
• Maintain updated records for audits, inward/outward stock, and internal reconciliations.
• Ensure timely replenishment and accurate tagging of merchandise.
2. Inventory & Stock Management
• Supervise daily stock counts—opening and closing—and validate variances with Store Manager.
• Conduct fortnightly internal audits and reconcile discrepancies.
• Manage inventory movements, transfers, and repairs; coordinate with warehouse or supply chain teams as needed.
• Minimize dead stock through proactive inventory review and rotation.
3. Sales & Commercial Coordination
• Work closely with the sales team and Floor Manager to support achievement of boutique targets.
• Track commercial metrics such as sell-through rate, stock-to-sales ratio, and category-wise performance.
• Support the Store Manager in driving promotional activities, clienteling initiatives, and luxury sales behaviour.
4. Team Development & Support
• Mentor junior staff on process compliance, system usage, and product knowledge.
• Ensure training is provided on POS systems, stock management tools, and operational checklists.
• Act as the commercial backbone of the boutique, supporting sales associates to stay focused on client service.
5. Customer Experience & Support
• Ensure seamless backend coordination during high-value transactions and custom orders.
• Oversee documentation for repairs, returns, exchanges, buybacks, and advance bookings.
• Resolve customer queries related to receipts, invoices, product follow-ups, and service documentation.
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Requirements
• Minimum 4–6 years of experience in boutique/store operations, preferably in luxury jewellery, watches, or high-end fashion.
• Strong understanding of inventory control, reconciliation processes, and stock audits.
• Working knowledge of POS systems, ERP tools, and Microsoft Office (Excel proficiency is a must).
• Exceptional organizational skills with a keen attention to detail.
• Professional demeanor, with excellent verbal and written communication skills.
• Ability to multitask, work under pressure, and prioritize effectively in a dynamic retail environment.
• Fluency in English and local language (Kannada for Bengaluru / Hindi for Delhi).
• Flexibility to work weekends, holidays, and extended store hours as required.