Key Responsibilities
Sales & Floor Operations
• Supervise all floor-level sales activities and ensure smooth, customer-first operations.
• Drive a high-performance culture to meet and exceed daily, weekly, and monthly sales targets.
• Execute VM (visual merchandising) standards and ensure all displays reflect brand aesthetics and product storytelling.
• Ensure timely billing, delivery, and product handover procedures are followed with precision.
• Monitor product availability and coordinate with the back office for stock replenishment.
Team Management & Training
• Lead, train and mentor the Retail Sales Officers (RSOs), Greeters, and Support Staff on customer service, selling techniques, and product knowledge.
• Conduct daily team briefings on targets, floor updates, and sales strategy.
• Schedule week off roster, shifts and manage manpower effectively across peak and non-peak hours.
• Support Store Manager in conducting performance reviews and initiating development plans.
Customer Experience & Escalation Handling
• Ensure every customer interaction reflects luxury service standards.
• Act as the escalation point for complex client requests, exchanges, or service issues.
• Manage customer feedback and coordinate with the Store Manager for resolution or further escalation.
Inventory & Loss Prevention
• Monitor and verify daily stock movement—opening, closing, transfers, and discrepancies.
• Ensure all stock is properly tagged, secured, and stored.
• Maintain locker protocol at the end of the day and report any variances to the Store Manager.
Qualifications & Requirements
• Bachelor’s degree in Business, Retail, or a related field preferred
• 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion
• Strong leadership and team handling skills
• Excellent communication skills—fluency in English and local language (Kannada,
Telegu and Tamil for Bengaluru / Hindi and Panjabi for Delhi)
• Well-versed in POS systems and inventory software
• Ability to work flexible shifts, including weekends and public holidays
Personal Attributes
• Well-groomed, confident, and articulate
• High level of integrity and accountability
• Strong business acumen and client-centric thinking
• Grace under pressure and solution-oriented mindset
• Passion for luxury, design, and customer excellence